Cancellation and Refund Policy

At TourlyBiz, we understand that travel plans can change. This Cancellation and Refund Policy explains the general conditions that apply when cancelling or changing a booking and requesting a refund.

By making a booking through TourlyBiz, you acknowledge and agree to the terms applicable to your selected flight, fare, and booking.

1. Cancellation of a Booking

Cancellation requests must be submitted through the appropriate TourlyBiz support channel.

Whether a booking can be cancelled depends on:

  • The airline’s fare rules and cancellation conditions.
  • The type of ticket or fare purchased.
  • The time remaining before the scheduled departure.
  • Any applicable airline penalties or cancellation charges.
  • TourlyBiz service or processing charges, where applicable.

Some fares may be fully or partially refundable, while other fares may be non-refundable.

2. Cancellation by the Passenger

Passengers who wish to cancel their booking should contact TourlyBiz as soon as possible.

A cancellation request does not automatically guarantee a refund. The applicable airline and booking conditions will be reviewed before the refund amount is determined.

Passengers should not assume that a booking has been cancelled until they receive confirmation from TourlyBiz or the applicable airline.

3. Changes to a Booking

Certain bookings may allow changes to travel dates, times, routes, or other details.

Changes are subject to:

  • Airline rules.
  • Ticket conditions.
  • Seat and fare availability.
  • Fare differences.
  • Airline change fees.
  • Applicable TourlyBiz service or processing charges.

If the new fare is more expensive, the passenger may be required to pay the applicable fare difference and charges.

4. Refund Eligibility

Refund eligibility depends on the terms of the purchased ticket and the airline’s applicable policies.

A refund may be available in situations such as:

  • The selected fare permits cancellation and refund.
  • The airline cancels a flight and provides a refund option.
  • The booking qualifies for a refund under the applicable fare conditions.
  • A refund is otherwise permitted by the airline or applicable regulations.

Non-refundable tickets may not be eligible for a refund except where required by the applicable airline rules or law.

5. Refund Processing

Once an eligible refund request has been reviewed and approved, the refund will be processed according to the applicable booking and airline conditions.

Refund processing times may vary depending on:

  • The airline.
  • The payment method used.
  • The booking type.
  • Banking or payment-processing procedures.
  • The time required by the airline to release the applicable refund.

TourlyBiz cannot guarantee an exact date on which a refunded amount will appear in the customer’s account.

6. Refund Amount

The amount refunded may not always equal the original amount paid.

Where applicable, the refund may be reduced by:

  • Airline cancellation penalties.
  • Fare restrictions.
  • Non-refundable components.
  • Service or processing charges.
  • Other applicable fees or deductions permitted under the booking terms.

Any applicable refund amount will be determined after reviewing the relevant booking conditions.

7. Airline-Cancelled Flights

If an airline cancels a flight, passengers may be entitled to certain options depending on the airline’s policy and applicable regulations.

Available options may include:

  • Rebooking on another available flight.
  • Travel credit or voucher, where offered by the airline.
  • Refund of eligible amounts.

TourlyBiz can assist passengers in understanding and processing the available options.

8. No-Show Bookings

If a passenger does not travel and does not cancel or modify the booking within the applicable time period, the booking may be treated as a no-show.

No-show penalties or restrictions may apply, and the ticket may become partially or completely non-refundable depending on the airline’s fare conditions.

Passengers should contact TourlyBiz before the scheduled departure whenever possible if they are unable to travel.

9. Refund to the Original Payment Method

Where possible, approved refunds will generally be returned through the original payment method used for the booking.

Additional verification may be required before a refund is processed to protect customers from unauthorised refund requests.

10. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact TourlyBiz support and provide:

  • TourlyBiz Booking ID.
  • Passenger’s full name.
  • Registered email address.
  • Registered telephone number.
  • Reason for the cancellation or refund request, where applicable.

Our support team will review the booking and advise you of the available options.

11. Important Information

Cancellation and refund conditions can vary between airlines, routes, fare types, and individual bookings. Customers should carefully review the applicable booking conditions before completing a purchase.

TourlyBiz will make reasonable efforts to assist customers with eligible cancellation and refund requests, but the final refund eligibility may be determined by the airline and the terms of the purchased fare.

12. Policy Updates

Tourly Biz may update this Cancellation and Refund Policy from time to time to reflect changes in our services, airline requirements, or applicable regulations.

Customers are encouraged to review the latest version of this policy when making a booking or submitting a cancellation or refund request.

Contact TourlyBiz

For assistance with a cancellation, booking change, or refund request, please contact our support team with your Booking ID and relevant passenger details.

TourlyBiz – Helping you manage your travel plans with convenient booking and support services.