FAQs
1. TourlyBiz is a travel assistance platform that helps customers with flight and travel bookings. Our support team assists customers with booking enquiries, reservation-related questions, changes, cancellations, and general travel information.
2. You can contact our support team through the available email or telephone support channels. For booking-related enquiries, please keep your booking information and passenger details ready so that we can assist you efficiently.
What information should I provide when contacting support?
Depending on your enquiry, you may be asked to provide:
- TourlyBiz Booking ID
- Applicant or passenger’s full name
- User name
- Registered telephone number
- Registered email address
- Relevant booking or travel details
Providing accurate information helps us verify your booking and respond more quickly.
3. You can contact our support team through the available email or telephone support channels. For booking-related enquiries, please keep your booking information and passenger details ready so that we can assist you efficiently.
What information should I provide when contacting support?
Depending on your enquiry, you may be asked to provide:
- TourlyBiz Booking ID
- Applicant or passenger’s full name
- User name
- Registered telephone number
- Registered email address
- Relevant booking or travel details
Providing accurate information helps us verify your booking and respond more quickly.
4. You can submit your flight requirements through TourlyBiz and provide the requested passenger and travel information. Our team can assist you with the booking process and provide relevant information about available options.
What details are required for a flight booking?
Generally, you may need to provide:
- Passenger’s full name as shown on the travel document
- Travel dates
- Departure and arrival destinations
- Number of passengers
- Contact telephone number
- Email address
- Any other information required for the selected booking
Please make sure that passenger names and other details are entered correctly.
5. Once a booking has been successfully processed, the applicable booking confirmation or reservation information will be provided using the contact details supplied during the booking process.
6. Available payment methods may vary depending on the booking, destination, and applicable payment options. The available payment information will be provided during the booking process.
7. Flight prices and availability can change until a reservation is confirmed. Any applicable taxes, fees, or additional charges will depend on the selected booking and will be communicated during the booking process.
8. Airfares are dynamic and can change based on airline availability, demand, travel dates, seat availability, taxes, and other applicable charges. A fare is generally not guaranteed until the booking has been confirmed.
9. Cancellation depends on the fare conditions, airline rules, and the terms applicable to your booking. Please contact TourlyBiz support as soon as possible if you need to cancel your reservation.
10. Some bookings may allow changes to travel dates or other booking details, subject to the applicable airline fare rules and availability. Additional charges or fare differences may apply.